Email subject lines

Writing a subject line to an email is a bit like coming up with a title: it needs to be short, spark interest, and tell your readers what to expect. While subject lines don’t need to be as creative or striking, they can be just as daunting to write. Writing email...

Strong language adds to your credibility

Are you guilty of overusing weak words and phrases in your business communication? I definitely tend to overuse “just,” “I feel like,” and “I’m not an expert, but …” when I speak. (I’m a much more confident when I write.) I know that I’m not alone in this....

When You SHOULD Reply All

We’ve all heard horror stories how accidentally hitting “reply all” leads to embarrassment (at best) and can even be detrimental to one’s career (at worst). They can even start a “storm” of misdirected—and often emotional,...

Addressing Miscommunication via Email

Miscommunications happen. It’s a fact of business life. We can do everything to avoid them in the first place and yet, sometimes, this isn’t enough. The surest way to prevent a miscommunication from slowing productivity—or derailing a project—is to address it is...